Can I return an item?
You may return an item within 30 days of purchase. As long as the item is in original condition with the original packaging. Our customer service team will assess each order that is returned back to us.
As of July 1st 2020, all returns will be sent back to Global Footcare at the customers cost.
How do I return or exchange an item?
Please follow the below steps
1. Contact our customer service team on 1300 856 226 OR email us at firstname.lastname@example.org. Make sure you supply us with your order number, and whether you would like to return or exchange your purchase.
2. For a return: Fill out the return section of the form that we send you.
For an exchange: Fill out the exchange section only on the form that we send you.
If you are unsure about any of the processes, please don't hesitate to ask our customer service team!
3. Re-package your purchase in its original packaging and include the completed form inside the parcel.
4. Affix the label to the outside of the packaging. Please ensure you use a trackable service*
5. Drop off your package at any authorised Australia Post location, or give it directly to your mail carrier. Once your return has arrived back to us, please allow up to two weeks for it to be processed.
*If you do not use the provided shipping label and designated shipping method, or do not take note of your tracking information, your parcel is not guaranteed to make its way back to us.
30 Day Satisfaction Guarantee
We are confident you'll love your products so much, that we have given you 30 days to try out your new items! If you don't find your purchases suitable, you may return the product within 30 days for a full refund, less shipping costs.
Our 30 day guarantee is only available for the following brands
Please Note -Exchanges can only be made for the same style or products of equal value.