How long will my order take to be shipped?
At Global Footcare, we aim to get your order to you as soon as possible, which is why we use express shipping on all orders. Any order made before 2pm will be shipped out the same business day. Any order made after 2pm will usually be shipped the following business day.
Business days refer to Monday-Friday with the exception of major Australian or Queensland public holidays.
NOTE: Any aerosol items may take an extra 1 - 2 business days to be delivered, as aersols cannot be shipped by air, and will need to be delivered by road.
When can I expect my delivery?
Metro: 1 Business Day
Rural: Up to 5 Business Days.
Metro: Up to 3 Business Day
Rural: Approximately 10 Business Days.
You will be emailed a tracking number and the courier used when your order is shipped from our warehouse.
For more information on your estimated delivery time:
Visit the AusPost Delivery Calculator or StarTrack Delivery Calculator.
NOTE: Shipping time does not include processing time (typically 24-48 hours). All orders ship from COOMERA QLD 4209
Can I return an item?
You may return an item within 30 days of purchase as long as the item is in original condition with original packaging.
How do I return or exchange an item?
Please follow these steps:
- Contact our customer service team on 1300 856 226 or email them at email@example.com to let them know you are making a return or an exchange.
- For a return: Fill out the return portion of the form that was sent to you.
For an exchange: Fill out the exchange portion only on the form that was sent to you by the customer service team.
- Repackage your merchandise in its original packaging and include the completed form.
- Affix the prepaid label to the outside of your box and make note of the Australia Post tracking number in case you need to track your package at auspost.com.au.*
- Drop off your package at any authorized Australia Post location, or give it directly to your mail carrier. Please allow up to 5 days for the credit to show on your statement.
* If you do not use the provided shipping label and designated shipping method, Global Footcare is not able to refund shipping charges.
30 DAY SATISFACTION GUARANTEE
We are confident you'll love our products, so much so that we have given you 30 days to try out your new items! If you don't find your pruchase suitable, you may return the product within 30 days for a full refund less shipping costs.
A 30 Day Satisfaction Guarantee is only available for the following brands:
Want FREE shipping?
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*Free shipping only vaild once per customer.
How much will shipping cost me?
We offer a flat rate shipping price of $4.95 nationwide!
How much does returning an item cost?
If you are looking to return an item, you will need to contact the customer service team for a returns label. Be sure to firmly attatch this to the parcel you are returning. If you do not use this label, the cost of the return will be your responsibilty, and cannot be reimbursed by Global Footcare. For more information, please click the returns tab.