Extended Holiday Returns & Exchanges
You may return an item within 60 days of purchase. As long as the item is in original condition with the original packaging. Our customer service team will assess each order that is returned back to us.
Please note as of July 1st 2020, all returns will be sent back to Global Footcare at the customer's cost. For more information please check the "Returns/Exchanges" tab.
How long will my order take to be shipped?
At Global Footcare, we aim to get your order out as soon as possible. Any order made before 2pm will be processed the same business day. Whereas any order that is made after 2pm, will be processed the following business day.
Business days are referred to as Monday - Friday, with the exception of any QLD/national public holiday that falls on those days.
You will be emailed a tracking number and the assigned courier once your order is shipped from our warehouse.
Note: Any order with an aerosol or nail care item may take an extra 1-2 days to be delivered. Aerosols and nail care items cannot be shipped by air and have to be delivered by road.
When can I expect my delivery?
Metro: 1 Business day
Rural: Up to 5 Business days
Metro: Up to 3 Business days
Rural: Approximately 10 Business days
**For our Business Customers, please either email us on firstname.lastname@example.org or phone us on 1300 856 226 to discuss a shipping time frame.**
For more information or a detailed outline on postage delivery times (depending on your assigned courier) visit either:
All of our orders are shipped from Coomera, QLD 4209
Can I return an item?
You may return an item within 30 days of purchase. As long as the item is in original condition with the original packaging. Our customer service team will assess each order that is returned back to us.
As of July 1st 2020, all returns will be sent back to Global Footcare at the customers cost.
How do I return or exchange an item?
Please follow the below steps
1. Contact our customer service team on 1300 856 226 OR email us at email@example.com. Make sure you supply us with your order number, and whether you would like to return or exchange your purchase.
2. For a return: Fill out the return section of the form that we send you.
For an exchange: Fill out the exchange section only on the form that we send you.
If you are unsure about any of the processes, please don't hesitate to ask our customer service team!
3. Re-package your purchase in its original packaging and include the completed form inside the parcel.
4. Affix the label to the outside of the packaging. Please ensure you use a trackable service*
5. Drop off your package at any authorised Australia Post location, or give it directly to your mail carrier. Once your return has arrived back to us, please allow up to two weeks for it to be processed.
*If you do not use the provided shipping label and designated shipping method, or do not take note of your tracking information, your parcel is not guaranteed to make its way back to us.
30 Day Satisfaction Guarantee
We are confident you'll love your products so much, that we have given you 30 days to try out your new items! If you don't find your purchases suitable, you may return the product within 30 days for a full refund, less shipping costs.
Our 30 day guarantee is only available for the following brands
Please Note -Exchanges can only be made for the same style or products of equal value.
Please follow the below steps:
- Email or call the customer service team at 1300 856 226 and provide your order number as well as the style/colour/size or the shoe(s) being returned
- The team will email a return authority
- Re-package your order in its original packaging and affix the label on the outside of the box
- Drop off you package at any authorised Australia Post location, or give it directly to your mail carrier
- Once we receive your return, pelase allow up to 2 week for a credit to be processed on your account
- Note that there will be an $11 freight fee deducted from the credit
RETURNS MUST BE MADE WITHIN 30 DAYS OF THE ORIGINAL PURCHASE DATE
How much will shipping cost me?
We now offer two shipping services, both are a flat rate nationwide.
How much does returning an item cost?
If you are looking at returning an item, you will need to contact our customer service team for more information. We also have extra details on the 'Returns/Exchanges' tab. Be sure to package the product securely and how you received it.
If you exchange an item, you do not have to pay for the shipping cost of the replacement item to be sent out to you.
Note: Threds items and Dr's Remedy Nail Care items cannot be returned, unless gifted to you, due to the consumable nature of the product. If this is the case, please contact us and we help you out.
Flat Rate: $11 (exc GST)