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Introducing Contactless Delivery

At Global Footcare, the health and safety of our customers and team members is our main priority. That is why we are now offering Contactless Delivery. What this means is, you can still get all your health care needs delivered straight to your home or work, without the face to face interaction. 

How it works

All orders placed from the 24th of April will automatically apply for this delivery option. This is an auto-mated process so as the customer, you can kick your feet up and wait for the doorbell to ring. 

Does Contactless Delivery cost extra?

Absoutely not! We are firm believers in making sure everyone involved in your purchase is as safe as possible. 

How long will my order take to be shipped?

At Global Footcare, we aim to get your order out as soon as possible. Any order made before 2pm will be shipped out the same business day. Where as any order that is made after 2pm, will be shipped the following business day. 

Business days are referred to as Monday - Friday, with the exception of any public holiday that falls on those days. 

You will be emailed a tracking number and the assigned courier once your order is shipped from our warehouse.

Note: Any order with an aersol item may take an extra 1-2 days to be delivered. Aresols cannot be shipped by air and have to be delivered by road. 

 

When can I expect my delivery?

Queensland

Metro: 1 Business day

Rural: Up to 5 Business days

 

Interstate

 Metro: Up to 3 Business days 

Rural: Approximately 10 Business days

 

**For our Business Customers, please either email us on digital@globalfootcare.net or phone us on 1300 856 226 to discuss a shipping time frame.**

 

For more information or a detailed outline on postage delivery times (depending on your assigned courier) visit either:

AusPost Delivery Calculator, StarTrack Delivery Calculator or TNT Express Delivery Calculator. 

 

All our orders are shipped from Coomera, QLD 4209 

Can I return an item?

You may return an item within 30 days of purchase. As long as the item is in original condition with the original packaging. Our customer service team will assess each order that is returned back to us.

 

How do I return or exchange an item?

 Please follow the below steps 

1. Contact our customer service team on 1300 856 226 OR email us at info@globalfootcare.com.au. Make sure you supply us with your order number, and whether you would like to return or exchange your purchase. 

2For a return: Fill out the return section of the form that we send you. 

For an exchange: Fill out the exchange section only on the form that we send you. 

If you are unsure about any of the processes, please don't hesiate to ask our customer service team!

3. Re-package your purchase in its original packaging and include the completed form inside the parcel. 

4. If you are eligible for a free return (information on Pricing tab), affix the prepaid label to the outside of the box.* If you are not eligible, we recommend using a registered courier to return your package. Make note of the tracking number in case we need to track it for you. 

5. Drop off your package at any authorised Australia Post location, or give it directly to your mail carrier. Please allow up to 5 days for the credit (if refunded) to show on your statement. 

 

*If you do not use the provided shipping label and designated shipping method, Global Footcare is not able to refund any of the shipping charges. 

 

30 Day Satisfaction Guarantee

We are confident you'll love your products so much, that we have given you 30 days to try out your new items! If you don't find your purchases suitable, you may return the product within 30 days for a full refund, less shipping costs. 

Our 30 day guarantee is only available for the following brands

VIONIC

ORTHAHEEL

OS1st

How much will shipping cost me?

We now offer two shipping services, both are a flat rate nationwide. 

Regular: $4.95

Express: $7.95

 

How much does returning an item cost?

If you are looking at returning an item, you will need to contact our customer service team for more information. We also have extra details on the 'Returns/Exchanges' tab. Returns are FREE for all orders over $99. Be sure to package the product securely and how you received it. 

 

Note: Threds items cannot be returned, unless gifted to you, due to the consumable nature of the product. If this is the case, please contact us and we help you out. 

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